Frequently Asked Questions
From personalisation to delivery, from budget to timelines: answers to the most frequently asked questions to help you understand how a corporate gift project with Longo is conceived and developed.
Topics
Orders and customisation
Is it possible to create a bespoke gift?
Yes. As well as our catalogue, we create bespoke designs: packaging featuring your logo, personalised greeting cards, and packaging tailored to your corporate identity. The level of customisation can range from a simple label to a complete design: our sales team will guide you towards the most suitable option.
Can we include a greeting card or materials provided by us?
Yes. Greeting cards, items or other materials you wish to include in the parcel must reach us at least two weeks before the agreed delivery date.
By when do we need to submit our customisation requests?
By 15 November, unless otherwise agreed in writing: a necessary timeframe to ensure production is completed in time for Christmas deliveries.
How many revisions of the design draft are included?
Two rounds of revisions are included in the project. Additional revisions may incur an extra charge. A physical proof is also available on request, at a cost of €200.
Products and quality
How do you select your products?
We carefully select the finest Italian food and wine products, bringing together prestigious brands with small-scale artisans and niche producers who promote the region’s culinary and wine heritage.
What happens if a product you’ve chosen isn’t available?
We reserve the right to replace it with a product of equal or greater value and quality, in order to ensure delivery within the agreed timeframe.
Can we choose which products to include in the pack?
Absolutely: for bespoke supplies, we put together the product range according to the customer’s requirements.
Budget and financial circumstances
What is the minimum order quantity for a bespoke order?
The minimum order value is €3,000, based on a maximum of two types of packaging.
How does invoicing work?
An interim invoice will be issued upon receipt of payment, and a final invoice will be issued by the end of the relevant month.
Shipping and logistics
Do you handle multiple shipments to different addresses?
Yes. Simply provide us with the addresses using the file we provide for this purpose, at least two weeks before the agreed delivery date.
Can we request delivery on a specific date?
The delivery times stated are generally indicative. For deliveries requiring a specific date, you can request a dedicated service, subject to an additional charge to be agreed.
What happens if the recipient is not present at the time of delivery?
The courier will make up to two delivery attempts. Any additional costs for storage, release from the depot or redelivery, arising from incorrect addresses or recipients being absent, shall be borne by the customer.
What do we need to do to ensure a smooth delivery?
Please complete the “Delivery Instructions” document that we provide, including all the information required for dispatch. Without this document, or if the details are incomplete, we cannot guarantee that the delivery times will be met.
Inspection of goods and complaints
What should you do if the goods arrive damaged?
This must be raised with the courier immediately, with a written reservation noted on the consignment note.
How long do we have to report a problem that isn’t immediately obvious?
Within 10 days of receipt of the goods, by written notice.
Can I return the goods after they have been delivered?
No returns are accepted once delivery has been made.
Sustainability and charitable projects
Do you have any suggestions relating to sustainability?
Yes. Our range includes numerous suppliers who have been selected in part for their commitment to sustainability, through responsible production processes, more sustainable materials and supply chains that take environmental and social impact into account.
Do you have any charitable or community projects you’d like to pair with the gift?
Yes. We work with various organisations and third sector bodies and develop charitable projects that can be incorporated into our gift range. Together, we can identify the solution that best aligns with your company’s values and objectives.
Dietary requirements and inclusivity
Do you offer options for specific dietary requirements (vegan, gluten-free, alcohol-free)?
Yes, there are several options in our catalogue. On request, we can also put together a bespoke selection.
Tax and administrative aspects
Are corporate gifts tax-deductible?
Yes, corporate gifts with a value of up to €50 each are fully tax-deductible and, where applicable, eligible for VAT deduction. For amounts exceeding this, the limits applicable to entertainment expenses apply. To ensure correct tax compliance, we always recommend consulting your tax adviser.
Can we issue invoices under different company names?
Yes. When you sign up for the offer, you can specify the various company names or billing details. It is important to provide these carefully at this stage: any changes requested after the tax document has been issued may not be accepted or may incur additional administrative costs.
A consultant is available to help you
Haven’t found the answer you were looking for? Get in touch: we’ll support you every step of the way, from the initial idea right through to delivery.
